Employment Opportunities

Systems Administrator

Apply now Job No: 499343
Work Type: Staff Full Time (1500 hours or greater)
Location: Dayton, OH
Category: Research Staff
Department: Help Desk - 250223
Pay Grade: P2 - Exempt
Advertised:
Applications close:

Position Summary: The Systems Administrator is part of the Research Information Technology Office and provides technical support and excellent service to those supporting sponsored research. The System Administrator provides system administration support to UDRI’s software applications, Box data storage instance, and addresses tier 2 help desk tickets. This position serves as the first escalation point beyond the Help Desk Technicians. Focused primarily on software applications, this role begins the process of characterizing and diagnosing customer problems by collecting information via direct questioning and utilizing a variety of best-in-class management platforms and remote access tools. Next, they apply logical troubleshooting methodologies along with IT knowledge, experience, and practical abilities to resolve the ticket or escalate as appropriate. This position supports the Research Institute’s instance of Box and software applications by creating user accounts, researching and resolving customer questions and issues, ensuring compliance with security safeguards, and documenting access.
Minimum Qualifications:

1. Bachelor of Science degree. in Computer Science or Management Information Systems plus three years of experience

2. Knowledge of IT industry best practices and software administration support.

3. Demonstrated experience providing excellent customer support and strong communication skills

4. Familiarity with managing Cloud and virtual environments.

5. Familiarity with installing and managing SSL Certificates.

6. Ability to read, write, and understand technical manuals, procedural documentation, and original equipment manufacturer guides.

7. Based on the nature of this work, must be able to obtain a Secret security clearance.

8. Based on the nature of this work, US citizenship is required.

Preferred Qualifications:

1. Ability to manage existing and new software interfaces.
2. Ability to promote cooperation and commitment within a team to achieve goals and deliverables.
3. Advanced understanding of managing Windows Server, including Domain Server roles and Group Policy.
4. Ability to recover or rebuild client site systems, and applications (reverse engineer)
5. Experience managing Microsoft Office 365
6. Demonstrated experience successfully and concurrently managing multiple projects.
7. Experience with network monitoring tools and familiarity with network protocols (TCP/IP, FTP, SFTP, SMTP, DNS, HTTP).
8. Four years of experience in managing Microsoft server networks.
9. Knowledge of portal technologies and VPN
10. Active A+, Security+, CISSP, Cloud+, Network+ or PMP certification

Special Instructions to Applicants:

To comply with federal rules, UD will require all employees including student employees to be fully vaccinated against COVID-19. The University will accept valid religious or medical exemptions and seek to reasonably accommodate them. Links to the most up-to-date COVID-19 health information, an easy-to-navigate index of the University's COVID-19 guidelines, and resources can be found at https://udayton.edu/coronavirus.

Closing Statement:

Informed by its Catholic and Marianist mission, the University is committed to the principles of diversity, equity, and inclusion. Informed by this commitment, we seek to increase diversity, achieve equitable outcomes, and model inclusion across our campus community. As an Affirmative Action and Equal Opportunity Employer, we will not discriminate against minorities, females, protected veterans, individuals with disabilities, or on the basis of sexual orientation or gender identity.

 

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