Employment Opportunities

Customer Service Assistant for Conference Services

Apply now Job No: 500169
Work Type: Staff Full Time (1500 hours or greater)
Location: Dayton, OH
Category: University Staff
Department: Conference Services - 700551
Pay Grade: 8 - Non Exempt
Applications close:

Position Summary:

Join Housing and Residence Life as a Customer Service Assistant for Conference Services! This is a full time benefit eligible position that offers health, dental and vision insurance, retirement, disability, tuition assistance, vacation/sick accrual and holiday pay.

Under the supervision of the Assistant Director of Housing Operations and Conference Services in Housing & Residence Life, the Administrative Assistant for Conference Services is responsible for assisting in the management of Conference Services.

Responsibilities of the Administrative Assistant for Conference Services position include handling general correspondence over the phone and in writing to include processing and responding to reservation requests, Requests for Proposals (RFPs), and general inquiries.
This position oversees the reservation and billing of the University Guest Houses and CARE Housing. Assist in professional and student staff hiring process and onboarding.
Additional responsibilities include following up on logistical details as part of partner agreements/contracts and maintaining the Conference Services database. The Administrative Assistant for Conference Services will occasionally attend partner and customer meetings.

A successful candidate for this position must be able to demonstrate strong attention to detail, sound judgment, work independently and be able to communicate and collaborate effectively with various constituents across the University. The candidate must have a pleasant and welcoming demeanor.

The Administrative Assistant for Conference Services works twelve months a year, or 1820 hours annually. The work shift begins at 8:30 a.m. and ends at 4:30 pm with a one-hour unpaid lunch, Monday through Friday each week. On occasion, the Administrative Assistant for Conference Services will be asked to work evening or weekend hours during busy periods. At certain times during the academic year, work on some University holidays and breaks may be required.

Minimum Qualifications:

High School Diploma or equivalent.
Minimum 3 years of administrative support experience.
Ability to pass a background check and fingerprinting for work with minors.
Effective written skills (professional language and tone).
Proven success at maintaining a high degree of accuracy and attention to detail in writing.
Experience working with sensitive or confidential information.
Ability to cultivate positive interpersonal relationships at work.
Experience working in fast-paced environments while handling multiple tasks and maintaining a high level of performance.
Ability to work on a team and to work independently.
Proficiency in Microsoft Office applications and other specialized office software.
Commitment to inclusion and diversity and demonstrated ability to work with an increasingly diverse campus community.
Commitment to customer service.

Preferred Qualifications:

While not everyone may possess all of the preferred qualifications, the ideal candidate will bring many of the following:

Bachelor’s degree in College Student Personnel, Higher Education, Business, or related field.
Previous experience working at the University of Dayton and/or on a college/university campus.
Experience in supporting marketing or sales in a higher education setting (ie. Admissions, Alumni Relations, or similar).
Demonstrated knowledge of ACCED-I, ACUHO-I and CAS standards for conference operations.
Previous experience using Google Suite.
Demonstrated ability to apply knowledge of Catholic Higher Education to job responsibilities.
Demonstrated experience working with StarRez Conference Module.
Demonstrated professional development received in the use of Microsoft word, excel, and powerpoint.
Possession of strong organizational skills.
Possession of strong interpersonal skills.
Must be able to demonstrate strong typing skills (accuracy).

Special Instructions to Applicants:

To apply please submit a cover letter addressing each minimum qualification and applicable preferred qualifications that you meet.

A federal court on December 7, 2021, issued a ruling that suspends the COVID-19 vaccine requirement that applies to federal contractors nationwide. With this development, the University will pause any enforcement action against employees who have not complied with the requirement to be fully vaccinated by Dec. 8, 2021 or to have requested an exemption to maintain their employment status.

The University will continue to monitor the state of the pandemic on campus and in the community as well as developments in federal and state requirements, and also will continue to regularly consult with public health officials and our medical panel. As has been the case throughout the pandemic, our protocols and requirements are subject to change depending on conditions on campus or in our community, and government requirements.

Closing Statement:

Informed by its Catholic and Marianist mission, the University is committed to the principles of diversity, equity, and inclusion. Informed by this commitment, we seek to increase diversity, achieve equitable outcomes, and model inclusion across our campus community. As an Affirmative Action and Equal Opportunity Employer, we will not discriminate against minorities, women, protected veterans, individuals with disabilities, or on the basis of race, color, national origin, religion, sex, sexual orientation or gender identity.


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