Guest Services Coordinator
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Job No: 502887
Work Type: Staff Full Time (1500 hours or greater)
Location: Dayton, OH
Category: University Staff
Department: UD Arena - 500200
Pay Grade: 7 - Non Exempt
Advertised:
Applications close:
| Position Summary: |
This position serves as a receptionist and general administrative support for the facility's administrative work area, including serving as the primary point of access to the UD Arena. This position is responsible for regulation of visitor traffic, mail distribution, providing information and direction in person and over the telephone in response to inquiries concerning events at UD Arena, rentals, or other general information. This position provides human resource and budget support by coordinating the reimbursement of petty cash to UD Arena employees while maintaining proper documentation on expense reports for Bursar's office and coordinating personnel action forms (PAF's)for all UD Arena part time staff, which includes completing hiring paperwork, keeping accurate records of new hires and resignations, time clocks, student employment, and other administrative activities for part time employment. Additionally, this position provides general administrative support for the marketing, operations, and sales staff in the Arena including: repair orders on office equipment, printing services, route and distribute incoming UPS, FedEx deliveries and making sure all outgoing overnight packages are labeled and coded to correct accounts including packages for the Equipment Room. This position also administratively facilitates security control procedures such as issuing identification badges and/or passes to visitors; providing card reader access to employees and coaches for access to the Arena. Additionally, the position will assist the ticket office with basic ticket support (printing tickets, customer payments, mobile device help, etc.). |
| Minimum Qualifications: |
- High school diploma
- 2 years successful experience as a receptionist/secretary demonstrating composure and professionalism in difficult situations within a fast paced, high stressed, and challenging environment
- Ability to work independently and to interact pleasantly and professionally with customers, peers, and employees and communicate effectively and clearly
- Proven ability to operate and manage the demands of a multi-line telephone in a professional and effective manner
- Expertise in computer software: word processing and spreadsheet programs, operate general office machinery and possess a willingness to learn software and hardware operations in areas inexperienced
- Ability to work nights and weekends, as needed
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| Preferred Qualifications: |
While not everyone may possess all of the preferred qualifications, the ideal candidate will bring many of the following:
- College degree or successful completion of some college/post secondary coursework in business related programs
- Work experience in a fast paced, energetic environment along side professional, non professional staff
- Knowledge of administrative processes and procedures at the University of Dayton
- Basic ticketing background or knowledge
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| Special Instructions to Applicants: |
To apply please submit a cover letter addressing each minimum qualification and any applicable preferred qualifications that you meet.
Applicants must be currently authorized to work in the United States on a full-time basis. The University does not provide work visa sponsorship for this position.
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| Closing Statement: |
Informed by its Catholic and Marianist mission, the University is committed to the principles of diversity, equity, and inclusion. Informed by this commitment, we seek to increase diversity, achieve equitable outcomes, and model inclusion across our campus community. As an Affirmative Action and Equal Opportunity Employer, we will not discriminate against minorities, women, protected veterans, individuals with disabilities, or on the basis of age, race, color, national origin, religion, sex, sexual orientation or gender identity.
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