Employment Opportunities

IT Service Center Specialist

Apply now Job No: 501349
Work Type: Staff Full Time (1500 hours or greater)
Location: Dayton, OH
Category: University Staff
Department: IT Serv Cntr - 206821
Pay Grade: VI - Non Exempt
Applications close:

Position Summary:

Join UDit, where we strive to creatively, efficiently and rapidly identify, build, secure and sustain the information infrastructure, knowledge systems and support processes that make possible the excellent work of our University for the Common Good. We invite qualified applicants to apply for our IT Service Center Specialist opening! This is a full time benefit eligible position that offers health, dental and vision insurance, retirement, disability, tuition assistance for employee and dependents, vacation/sick accrual and holiday pay.

The IT Service Center Specialist assists faculty with scoring, answers incoming IT help desk requests, knowledge, and assists with assets. The specialist will perform troubleshooting and assign service requests to appropriate departments. Escalate issues and attempt to resolve at first level by walking the customer through the steps to resolve or assisting with the use of remote management or in person. The ideal candidate will possess a strong mix of both technical and interpersonal skills. Backup other IT Services areas as needed.

Minimum Qualifications:

High school diploma or GED.
Two or more years of prior customer service experience.
Excellent written and verbal communication skills with the ability to support customers with a wide range of technical proficiency.
Strong analytical and problem solving skills.
Ability to develop creative solutions to technically challenging problems.
Capable of working under considerable pressure while also managing multiple tasks and priorities.
Motivated self starter; must be able to work independently and in a team setting.
Ability to produce consistent, high quality results with significant attention to detail.
Strong interpersonal, leadership, and team communications skills are essential; must be able to document processes, policies, and procedures in a timely basis.
Aptitude to provide excellent technical support via the phone, in person or through remote management tools.
Effective organization, time management, prioritization, follow up and follow through skills.

Preferred Qualifications:

While not everyone may possess all of the preferred qualifications, the ideal candidate will bring many of the following:

Two years of experience in a technical support role or Associate's degree.
Prior experience using customer relationship management or work order ticketing systems.
Knowledge of Windows and Mac operating systems.
Familiarity with Active Directory.
Experience with Knowledge Centered Support and basic understanding of ITIL best practices. Higher education IT support experience.
Valid driver's license with low risk record

Special Instructions to Applicants:

To apply please submit a cover letter addressing each minimum qualification and any applicable preferred qualifications that you meet.

Closing Statement:

Informed by its Catholic and Marianist mission, the University is committed to the principles of diversity, equity, and inclusion. Informed by this commitment, we seek to increase diversity, achieve equitable outcomes, and model inclusion across our campus community. As an Affirmative Action and Equal Opportunity Employer, we will not discriminate against minorities, women, protected veterans, individuals with disabilities, or on the basis of race, color, national origin, religion, sex, sexual orientation or gender identity.


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